Return & Exchange Policy
You have 7 days from the delivery date to ask for a size or colour exchange. The piece must be unwashed, unworn and unaltered with its original tags attached.
- Inside Dhaka we arrange the pickup; you pay only the ৳60 courier leg, waived when the exchange is our mistake.
- Outside Dhaka the customer covers the returning leg; we ship the replacement free.
- Refunds are issued only for wrong items, manufacturing defects, or parcels damaged in transit.
- Innerwear, socks and face-covering accessories cannot be returned for hygiene reasons.
- Sale items marked “final sale” in the campaign copy are exchange-only.
To start: message us with your order ID and a photo of the label. We approve within one working hour and schedule pickup within 7 working days.
Shipping Policy
We ship across Bangladesh through partner courier services. Charges depend on your delivery zone and are calculated at checkout before payment:
| Zone | Lead time | Charge |
|---|---|---|
| Inside Dhaka | 24–48 hours | ৳60 |
| Outside Dhaka | 3–5 days | ৳120 |
| Chattogram Metro | 48 hours | ৳90 |
- Orders confirmed before 4:00 PM are dispatched the same working day.
- Free delivery inside Dhaka on orders over ৳2,500.
- Courier attempts are made twice; after that the parcel returns to us and we reschedule.
- Public holidays and strike days extend every estimate — we notify you before the call.
Privacy Policy
PERFECT MAN collects only what we need to sell and deliver: your name, mobile number, optional email, delivery address and order history. We do not sell, rent or trade this data.
- Who sees it: our order desk, and the courier handling your parcel (name, address, number only).
- Payments: card and wallet payments run through a PCI-compliant gateway. We never store card numbers.
- Cookies: we use session cookies for your cart and login, and optional analytics to count pages.
- Marketing: only if you subscribe. Every message carries an unsubscribe option.
- Your rights: ask us for a copy of your data or for deletion at support@perfectman.com.bd; we act within 30 days.
- Retention: order records stay for accounting; account data stays until you ask us to delete it.
Terms of Service
- Prices are in Bangladeshi Taka (BDT) and include VAT unless stated otherwise.
- An order is a request until we confirm it by phone; confirmation creates the contract.
- Cash-on-Delivery orders must be paid in cash to the courier at handover. Repeated refusal to accept delivery ends COD eligibility.
- Product colours may vary slightly with your screen; fabric composition and measurements are authoritative.
- You must be 18 or ordering with an adult's consent. Accounts must hold accurate contact details.
- We may correct pricing or typographical errors and cancel affected orders with a full refund.
- Disputes are governed by the laws of Bangladesh, with jurisdiction in Dhaka 1205.
Run into a problem? Call +880 1700-000000 (09:00-21:00, 7 days) or email support@perfectman.com.bd — a human reads every message.