Help centre
FAQ & Size Guide
Everything about ordering, delivery and exchanges — plus the exact measurements we cut to.
Ordering & payment
Yes — you can pay the rider in cash across all 3 of our zones. Some remote and hill-tract areas carry a small handling fee, shown on the checkout page before you confirm.
You can. Guest checkout works with just a name, mobile number and address. Creating an account adds order history, a wishlist and faster checkout — and you can track any order from the Track Order page using the mobile number you ordered with.
Cash on Delivery, plus bKash, Nagad, rocket and all Visa/Mastercard/Amex through our payment gateway. Every method is listed on checkout for your area.
Our team calls you within one working hour during hotline hours (09:00-21:00, 7 days). If we cannot reach you twice, we move the order to Incomplete so nothing ships to a wrong address.
Yes, any time before the status moves to Processing. Call +880 1700-000000 with your order ID and we will update it free of charge.
Delivery
Inside Dhaka usually lands in 24–48 hours. Outside Dhaka takes 3–5 working days depending on the courier run. Your estimated arrival date is always shown on the tracking page.
Charges are calculated by zone at checkout — see the table further down this page. Orders above ৳2,500 inside Dhaka ship free.
Not yet. We ship inside Bangladesh only, and we are working on India and Malaysia for the next season.
Yes. Choose the showroom option when we call you, or walk in during opening hours — payment on pickup is card, bKash or cash.
Returns & exchange
Tell us within 7 days of delivery. As long as tags are intact and the piece is unwashed and unworn, we swap the size or colour free — you only pay the courier fee for the returning leg outside Dhaka.
Yes for wrong or defective items: we refund to your original payment method, or send cash back through the courier for Cash on Delivery orders within 7 working days of the parcel reaching us.
Innerwear, socks and face-covering accessories for hygiene reasons, plus anything washed, worn, altered or stained, and items marked final sale in a promotion.
Message WhatsApp +8801700000000 with your order ID and a photo of the label. We arrange the pickup and ship the replacement as soon as the return is in transit.
Delivery charges & timing
| Zone | Covers | Lead time | Charge | COD |
|---|---|---|---|---|
| Inside Dhaka | All 24 wards + Mirpur, Uttara, Bashundhara, Gulshan | 24–48 hours | ৳60 free over ৳2,500 | Available |
| Outside Dhaka | All districts outside Dhaka division | 3–5 days | ৳120 | Available |
| Chattogram Metro | Panchlaish, Agrabad, Halishahar, Chandanaish | 48 hours | ৳90 | Available |
Size chart
Measurements are of the garment, not your body, in inches. Add 1–2 inches of ease over your chest for a regular fit. Each product page lists the exact sizes we stock for that style.
Tops
Measure a shirt that fits you well across the chest, armpit to armpit, and double it.
Bottoms
Waistband circumference minus 1 inch is your jeans size; inseam decides the length.
Footwear
Trace your foot on paper, measure heel to longest toe in cm, then check our size list.
Exchange promise in one line
7 days from delivery, tags on, unwashed and unworn — we swap your size or colour. If we sent the wrong item or it arrived damaged, return shipping is on us and the refund lands within 7 working days. Full details live in the Return & Exchange Policy.
Still stuck?
Call +880 1700-000000 (09:00-21:00, 7 days) or send us the order ID.